Question 1

🌿 Welcome to Our FAQ

Accepted Answer

Hi, I'm Lucia the artist behind Soul and Roots Design. I create nature-inspired, souldful pieces that reflect individuality and intention. Whether you are exploring my art or my products, customizing a gift, or wondering about shipping and sustainability, this FAQ is here to help. I've gathered the most common questions from our community to make your experience smooth and meaningful. If you don’t find what you’re looking for, feel free to reach out—I'm always happy to connect.

Question 2

What is Soul and Roots Design?

Accepted Answer

Soul and Roots Design is a a brand I created where I make nature-inspired art pieces that celebrate individuality, culture, and belonging and apply them to everyday products. Each design is inspired by nature and shaped by the stories we carry—those of migration, memory, and personal transformation. My work is especially meaningful for those who live between cultures, who seek to reconnect with their heritage, or who are building a sense of home in new places. Through custom-designed products, I aim to offer not just decoration, but a sense of grounding—bringing soul to your space and roots to your story.

Question 3

What kind of products do you offer?

Accepted Answer

I started with framed prints—it's what I originally made for myself—but then I had a lot of fun seeing my designs come to life on different products. There are so many options available, but the reality is that some items come with high production or shipping costs, which makes it hard to offer them at a fair price, like the bottle openers. So right now, I’m curating the product range to try keep things accessible. Sometimes I get exited with a product and I love it so much that I offer it anyways, as I feel it's special. If there’s a product you’d love to see with my designs, please feel free to reach out and send your suggestion. I’m always open to exploring new ideas!
For the moment I am offering:
- Framed and unframed prints
- Tshirts
- Baby bodysuits
- Beach towels
- Mugs
- Aprons
- Passport Covers
Coming next:
- Baggage covers, Luggage, umbrellas

Question 4

Can I customize a design?

Accepted Answer

Absolutely—I love new ideas! There’s such a huge range of possibilities for creating new designs… basically, the whole world is fair game (literally, since I work with maps and country-inspired art 😄). There’s always something brewing in my studio, but I’m happy to prioritise ideas that come from you. If you have a product or concept you’d love to see, just reach out through my contact form or email. If it’s doable, I’ll work with you to bring it to life—and your idea might even become part of the permanent collection!

Question 5

How long will it take for my order to arrive?

Accepted Answer

Most orders are processed within 2–5 business days. Delivery times vary based on your location and the product. Typically, it takes about a week, with some items arriving in as little as 3 days and others taking up to 10 business days for Australia and New Zealand. Thanks for your patience—I’m always working to improve delivery times!

Question 6

Do you offer international shipping?

Accepted Answer

Yes, I ship within Australia through my Wix store. For international orders, you can visit my Etsy shop at https://www.etsy.com/au/shop/SoulAndRootsByLucia. I’m always adding new products there, so if you don’t see what you’re looking for, just let me know—I’d be happy to assist!

Question 7

Will all of my products be shipped together?

Accepted Answer

If you order more than one of the same product, they’ll be shipped together. However, if your order includes a mix of different products, they may arrive separately — as each item is printed with my artwork and fulfilled from different production centres. Please note that some products may take a little longer to arrive than others.

Question 8

Are your products eco-friendly?

Accepted Answer

I specifically chose to use a print-on-demand model, so that products are only made when ordered, this helps reduce overproduction and waste. The level of sustainability also depends on the product itself, and my suppliers are constantly working to improve their overall environmental impact.

- Many providers use water-based inks and low-waste production methods.
- Orders are shipped from the nearest available location, helping to reduce carbon emissions.
- Some suppliers offer plastic-free packaging and carbon-neutral shipping.

Question 9

What’s your return policy?

Accepted Answer

Since my products are made to order, I can only accept returns for items that are defective or incorrect. If there’s an issue with your order, please contact me within 10 days of receiving it, and I’ll do my best to make it right. Your satisfaction means the world to me!

Question 10

Do you still paint with acrylics?

Accepted Answer

Yes, I still paint with acrylics and mixed media all the time. It has a completely different feel compared to working with watercolours, and I really enjoy that contrast. Each medium brings something unique to the process, and I love switching between them depending on the mood or the idea I’m exploring.

Question 11

How can you reach me?

Accepted Answer

You can contact me via email at lulipilotto@gmail.com, on Instagram @soulandrootsdesign, or through the contact form on my website. I'm always happy to connect!